Shipping & returns
The delivery time depends on whether products are currently in stock. Our goal is to deliver your product within 1 working day. For certain product models, the delivery time can be 1 to 50 working days.
You have the right to cancel your order within 14 days of receipt without giving any reason. After cancellation, you have 14 days to return your product (NOTE: Special orders and automatic burners cannot be returned). You will then be credited with the full order amount excluding shipping costs.
Only the costs for returning from your home to the online store are at your own expense. If you exercise your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and - if reasonably possible - in the original condition and packaging.
To exercise this right, please contact us at info@bioethanolhaarden.com. We will then refund the order amount due within 1 - 2 days after registering your return.
For more information, see also our general terms and conditions.
All orders under 30 kilos are delivered to your home via DPD.
All orders over 30 kilos will be delivered to you by our own delivery service.
As soon as we receive your order, we will make a delivery appointment with you when we will deliver and at what time.
Good for the environment
No harm to the environment
Our fireplaces are not only visually attractive, but also environmentally friendly. They run on clean and renewable bioethanol fuel, meaning no harmful smoke, ash or emissions are released during the burning process. As a result, our fireplaces contribute to a cleaner and more sustainable living environment.
OUR MISSION
Sustainable & handmade
Our fireplaces are not only beautiful additions to your interior, but also sustainably manufactured with care and attention to detail. Each piece is handcrafted by craftsmen who strive for the highest quality and craftsmanship.
So you can enjoy both the warmth and craftsmanship of our handmade fireplaces, knowing that they are made with love for the environment.So you can enjoy both the warmth and craftsmanship of our handmade fireplaces, knowing that they are made with love for the environment. environment are made.